- Explained situation to first Apple Customer Service Rep.
- Informative, polite exchange leading to transfer to a
rep. who could look into the specifics.
- Transferred to Dave.
- Explained more in-depth, took picture of IPod, emailed
Dave.
- Dave explained policy, issued a special code and
explained the exception.
- Dave took notes of the exchange and determines the
store needs to be held accountable for their behavior.
- I am impressed.
- Happily awaiting package to return and exchange my
daughter's broken IPod.
Diary of my Creative Writing PhD. Creator of Literary Events, Literary Talks and Creative Co-Producer of Stories at the Storey, North West Literary Salon and Characters in Motion/Off the Page Writing Development Performed Workshops. Developer of If These Words Could Talk
Sunday, September 25, 2011
When Apples Go Bad: Part-2
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