When Apples Go Bad: Part-2

1. Explained situation to first Apple Customer Service Rep.
2. Informative, polite exchange leading to transfer to a rep. who could look into the specifics.
3. Transferred to Dave.
4. Explained more in-depth, took picture of IPod, emailed Dave.
5. Dave explained policy, issued a special code and explained the exception.
6. Dave took notes of the exchange and determines the store needs to be held accountable for their behavior.
7. I am impressed.
8. Happily awaiting package to return and exchange my daughter's broken IPod.