Saturday, August 13, 2011

When Apples Go Bad--part II

  1. Explained situation to first Apple Customer Service Rep.
  2. Informative, polite exchange leading to transfer to a rep. who could look into the specifics.
  3. Transferred to Dave.
  4. Explained more in-depth, took picture of IPod, emailed Dave.
  5. Dave explained policy, issued a special code and explained the exception.
  6. Dave took notes of the exchange and determines the store needs to be held accountable for their behavior.
  7. I am impressed.
  8. Happily awaiting package to return and exchange my daughter's broken IPod

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